Of course you can return to us. If for any reason you are not completely happy with your purchase, we will happily accept a return for an exchange or full refund (T&C’s) apply.
Returned items must be received within 14-days of receipt.
Due to the nature of our products and for hygiene purposes we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. Makeup cannot be returned for hygiene purposes – the only exception is if someone has had an allergic reaction. We offer no exchanges on cosmetics. If you receive an item damaged or faulty, we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days of receipt.
We always recommend returning your items via a recorded service as we unfortunately can’t be held responsible for any items that do not reach us. Original shipping charges are non-refundable.
Items must be returned in their original packaging and cannot be opened.
We offer no refunds on courses or online training.
On receipt of deposit/initial payment in full of any course booked online or in person, you are entering into a contract with ASPIRE AESTHETICS ACADEMY (also known as ‘ASPIRE SKIN’ and ‘ASPIRE’), and agree to be held bound by these and all other associated terms.
Failure to attend your booked course sessions will result in you being held liable for any and all course costs. You will not be eligible for any refund in part or in full.
We aim to process all of our returns within 5-7 working days of delivery to us at which time we will issue a full refund or exchange. All refunds will be processed through PayPal unless a payment was made via a credit/debit card, over the telephone, in which case your refund will be debited back to your card. The refund will be processed back to your original method of payment and may take up to 14 working days to enter your account.
We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part or if you receive a faulty or damaged item.
We are so sorry that you have received a damaged/faulty item from us. This is super rare and we can only assume this occurred during the manufacturing process or in transit. Please send us an image to aspireskin@hotmail.com so we can look into this & help you further. If the packaging is damaged we will offer you a partial refund of up to 10% depending on the severity of the damage. If you do not wish to accept the partial refund, a claim against the courier will be made in which you will be made to wait up to 30 days for the claim to be processed. Only once the claim has been concluded will we take action depending on the outcome of the claim.
We’re really sorry if we’ve made a mistake with your order babe. Please send us a message at aspireskin@hotmail.com with an image of your order, the original packing slip, the invoice so we can identify the packing error and the outer packaging it was sent in. Packing orders go through extensive checks whereby they are picked and packed by two members of staff. The items are ticked off one by one on the packing slip when being picked and are then counted as they are packed. The packing slip is then numbered and signed to indicate how many items are in the package. We can refuse to resend an item if we believe the item has been packed correctly and all correct procedures have taken place. Unfortunately if you do not keep your outer packaging and your packing slip / invoice we are unable to assist you any further as these go through strict weight checks and we need these to identify whether it is fraudulent or not.
We are able to block your account from ordering from Aspireaestheticsacademy.co.uk if you are found providing false information. If we have proof that your order weighed the correct amount when being dispatched, that it was counter signed by multiple parties, then we do have the right to refuse your refund or replacement.
We are sorry if you have not received your order. If your order has been shipped but our delivery partners have failed to deliver, your order could be lost in transit. If your tracking has been marked as delivered but you have not received your parcel your order could also be deemed as lost. If you have not received your parcel you will need to contact our customer service team via email on aspireskin@hotmail.com so we can look into this. If we suspect your parcel is in fact lost we will need to raise a claim with the courier service. Claims can take up to 30 days to process from the point of us recognising that the parcel is lost. Once the claim has been submitted this can take up to 30 days to conclude. During the claims process we will be unable to re send your order or issue you a refund. Once a claim has been concluded we will only be able to take action based on the outcome of the claim. The outcome of the claim is a final decision and cannot be overridden.
We’re unable to cover return postage costs unless your item is faulty or damaged. Customers are urged to hold onto proof of postage as we are also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please allow up to 14 working days for your parcel to be returned to us babe. If you haven’t received a refund after 30 working days – please contact our customer care team with your order number and details of the items returned.
As we out source our shipping, once your order is placed we cannot amend addresses or cancel your order. Your order is processed, picked and packed within 5 minutes of you ordering. We cannot add anything to your order and we cannot change your order. If you order the incorrect item this is your own responsibility.
If we put a sale on the price difference cannot be refunded if you placed an order before the sale started. We try our best to prepare our customers for sale’s through our instagram @aspire_aesthetics_academy.
Please Note: We do not accept refunds on sale items.
BY APPOINTMENT ONLY
Monday 10:30 – 16:00
Tuesday 10:30 – 16:00
Wednesday 10:30 – 16:00
Thursday 10:30 – 16:00
Friday 10:30 – 16:00
Saturday 10:30 – 16:00
Sunday 10:30 – 16:00
Available 24 hours on socials
© 2024 Copyright ASPIRE – All Rights Reserved; “Aspire”, “Aspire Aesthetics Academy”, “Aspire Academy” are trading styles of Aspire Aesthetic Academy
Website by Aspire Aesthetics Academy
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
How Can We Help?