Terms and Conditions for the Purchase of Goods or Services Online

 

OUR TERMS

 

    1. These terms
      • What these terms cover. These are the terms and conditions on which we supply courses to you, whether these are goods, services or accessibility to our video content.
      • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide courses to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

    1. Information about us and how to contact us
      • Who we are. We are Aspire Skincare Distribution Ltd. a company registered in England and Wales. Our company registration number is and our registered office is at ASPIRE Princess Road, Oldham, Manchester OL2 7AZ.
      • How to contact us. You can contact us by telephoning our customer service team by writing to us at email: aspireskin@hotmail.com; telephone: 07770 305 969 ; or the registered office address in 2.1 above.
      • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
      • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

    1. Our contract with you
      • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
      • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
      • Your reference number. We will assign a reference number to your order which will be related to your account profile with us. This will show on your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

    1. Your rights to end the contract
      • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, when you decide to end the contract and whether you are a consumer or business customer:
        • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any courses which have not been provided and you may also be entitled to compensation. The reasons are:
        • we have told you about an error in the price or description of the course you have ordered and you do not wish to proceed;
        • we have suspended the course for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
        • you have a legal right to end the contract because of something we have done wrong.
      • Exercising your right to change your mind as a consumer (Consumer Contracts Regulations 2013). As a consumer, for most courses bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
      • Please be aware of the UK’s self isolation rules before you book, It is not Aspire Aesthetics Academy’s responsibility to inform you of this, accommodation and travel is not included when booking your course and therefore we can not be held accountable for any issues relating to these.
      • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for courses not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

    1. How to end the contract with us (including if you are a consumer who has changed their mind)
      • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
        • Phone or email. Call customer services on 07770 305 969 email us at aspireskin@hotmail.com Please provide your name, home address, details of the order and, where available, your phone number and email address. You can use the standard model form at the bottom of these terms and conditions if you wish to change your mind within the 14-day period.
        • Online. Complete the Contact Us Form on our website.
        • By post. Cut and paste and print off the standard model form at the bottom of these terms and conditions and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

 

    1. Our rights to end the contract
        • We may end the contract if you break it. We may end the contract for a course at any time by writing to you if:
          • you do not make any payment to us when it is due and you still do not make payment within three days of us reminding you that payment is due;
          • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the course, for example, clear details of your name, or email address
        • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for courses we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
        • We may withdraw the course. We may write to you to let you know that we are going to stop providing the course. We will let you know as soon as we possibly can in advance of our stopping the supply of the course and will refund any sums you have paid in advance for courses which will not be provided.

       

    2. If there is a problem with the course.
      How to tell us about problems. If you have any questions or complaints about the course, please contact us. You can telephone our customer service team at 07770 305 969 or write to us at aspireskin@hotmail.com or our postal address: ASPIRE Princess Road, Oldham, Manchester OL2 7AZ. Please email or write to customer services (details above) setting out full details of your claim.

 

    1. Price and payment
      • Where to find the price for the course. The price of the course (which includes VAT) will be the price indicated on the website order pages when you placed your order. We use our best efforts to ensure that the price of the course advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
      • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the course in full before the change in the rate of VAT takes effect. The prices that show on the website are VAT inclusive.
      • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the courses we sell may be incorrectly priced on our website.  In this instance we will contact you to let you know as soon as possible, as we may have to cancel your order.
      • When you must pay and how you must pay. We accept payment with most debit cards and credit cards (more details are available on the website). When you must pay depends on what course you are buying.
      • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
      • What to do if you think an invoice is wrong. If we send you and invoice and you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
      • Discount Codes: Discount codes are for a limited time and use only. Only one discount code can be used at anyone time. If you are found to be abusing the discount codes, your order may be cancelled and we may block any future orders. Please also note that we will investigate any discount code abuse. Thee investigation will be carried out at Aspire Head Quarters.
      • If you incur a customs charge. Unfortunately customs charges are completely out of our control. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

 

    1. Our responsibility for loss or damage suffered by you if you are a consumer
      • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
      • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12 and for defective products under the Consumer Protection Act 1987.
      • We are not liable for business losses. As a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13.6(b).
      • Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
      • Subject to clause 1:
        • we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
        • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of your order for Goods or online courses paid by you under the contract.

 

    1. How we may use your personal information
      • How we will use your personal information. We will only use your personal information as set out in our Privacy Policy

 

    1. Other important terms
      • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
      • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
      • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
      • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
      • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
      • Which laws apply to this contract and where you may bring legal proceedings as a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

  1. Complaints Procedure.
    • If for any reason you wish do make a complaint, please use the following.
    • Please put your complaint into an email; if your complaint relates to a makeup course please email info@aspireaestheticsacademy.co.uk for skin products please email aspireskin@hotmail.com
    • We ask that you allow up to 72 hours for the complaint to be acknowledged.
    • We may take up to 28 days to full resolve your complaint, this could include asking you for any evidence you may have.
    • If at any point throughout the 28 days, you post on any social media platforms, anything that could be detrimental to Aspire Aesthetics Academy, this could jeopardise your complaint: this resulting in your complaint been rejected and unresolved.